Return policy

At Novelty House, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• Items can be returned within 1 day of receipt.

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

• Perishable goods (e.g., food or drinks) cannot be returned.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 1-5 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us with proof of the issue.

Non-Returnable Items

• Gift cards, custom products, and perishable items are not eligible for return or refund.

How to Initiate a Return

1. Contact us at [noveltyhouse2@gmail.com] with your order details.

2. We will provide you with return instructions and a shipping address.

3. Customers are responsible for return shipping costs unless the item was defective or incorrect.

For any questions about returns or refunds, feel free to reach out to us at [noveltyhouse2@gmail.com].